Gauging customer requirements & satisfaction levels through our proprietary POSAT (Process Oriented Satisfaction Assessment Technique) Model
Using the analysis results from POSAT to develop actionable customer acquisition & retention initiatives.
Analysis and development of decision support and knowledge management systems from both customer and industry perspectives.
Analysis of Customer Line and Product Line Profitability based on available data.
Drawing plans for sustained turnover and profit growth by analyzing the most attractive market & customer opportunities and realigning the internal organization to best achieve them.